Basic business and workforce information
Before discussing payroll support, it helps to have a clear picture of your business structure and workforce. Useful information includes the type of business (sole trader, limited company, partnership), the approximate number of employees or workers, and whether any workers are on different pay rates, contracts or working arrangements.
Your current pay cycle
Knowing your pay frequency — weekly, fortnightly, four-weekly or monthly — is one of the most important starting points for any payroll conversation. This shapes the entire support process, from how often information is collected to how summaries are prepared and when records need to be ready.
Starters, leavers and recent changes
If your business has had recent changes — new employees joining, staff leaving, or changes to pay rates or working arrangements — this is important to mention early. These changes affect the payroll records for the current and upcoming periods and need to be captured accurately.
Your current process and pain points
Even if your current payroll process is informal, describing it can help. Understanding where things are going wrong — missed deadlines, disorganised records, unclear summaries — helps identify where structured payroll support could make the biggest difference.